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Customer service

Our Customer Charter outlines the service commitments and standards we are committed to deliver as the state's electricity distributor. It also provides useful information about South Australia's electricity network and what to do in a power interruption. As consumers, you have rights as well as obligations which you'll find in the charter. 

Every year we report to you against our charter commitments. See how we delivered on our commitment to provide you with quality customer service during 2014. You can also see a summary on our YouTube channel. 

We value your feedback on our performance and invite you to use our Contact us form.