Commitment to customers
|Fact sheets - Commitment to customers|
|Complaints, Enquiries & Dispute Management process (933 KB)|
|Complaints, Enquiries & Dispute Management process|
|Delivering on our commitment to provide quality customer service (14479 KB)|
|Overview of SA Power Networks' achievements in customer service.|
|Fact sheet - complaint resolution (85 KB)|
|SA Power Networks is committed to successful complaint resolution.|
|Fact sheet - Guaranteed Service Level Payments (85 KB)|
|In conjunction with the Essential Services Commission of South Australia (ESCOSA), SA Power Networks is committed to meeting Guaranteed Service Levels (GSL) relating to reliability.|
How can I find out more about SA Power Networks' commitment to customers?
SA Power Networks'watch a video to learn more about our commitments to you.contains information on our commitment to customers. You can download a copy of our or
How can I contact SA Power Networks?
You can contact SA Power Networks Faults and Emergencies on 13 13 66, 24 hours a day, seven days a week, for the following:
- to report a dangerous or life-threatening situation, such as broken wires or poles down;
- to access information on any power interruptions in your area; and
- to report loss of power supply, or electricity supply problems.
See Contact us for all contact details.