Power outages and emergencies

What to do when the power goes out

Where possible, we issue regular power updates via the website, media, social media and SMS to keep you well informed. Ensure you sign up for SMS updates.

While we strive to provide a constant, uninterrupted supply, there are instances when, despite our best efforts, you may experience unplanned interruptions to your power supply. These interruptions may be due to motor vehicle accidents, birds and possums on the lines, or severe weather conditions such as damaging winds, lightning or extreme heat. Whatever the cause, we are committed to restoring your power as quickly and as safely as possible.

It's a good idea to be prepared for a power interruption at home, at work or out and about - here are some handy tips so you can always be prepared:

What to do when the Power goes out - Desktop

At home Return To Top

  • Always have a torch with charged batteries handy, and be sure to use candles carefully to avoid starting a fire.
  • A refrigerator will keep food cold longer if you do not open the door. Resist the temptation to open it to check the contents. This particularly applies to your freezer.
  • Remember that although the water supply may not be affected, if your home has an electric hot water system and you keep using it, the water will simply go cold. Consider this if you anticipate a long wait before power is restored.
  • If water supply is from tanks or a bore then alternatives to the normal electrical pressure pump should be investigated.
  • Check that electrical appliances such as stoves and heaters are switched off as there is a risk of fire when electricity supply is restored if these are left unattended.
  • Make sure that all taps are turned off if you use an electrical pressure pump. This will prevent flooding if supply is restored when you are not home.
  • If an interruption has lasted for a long time, food in the freezer may have started to thaw. Consider whether to keep it or dispose of it.
  • If you or someone you know uses a life support system please note restoration times may vary due to the nature and location of the fault or even the weather conditions. Please implement your action plan, or contact your medical practitioner. For more information please download our factsheet here.

At work Return To Top

  • At the office, don't use the lifts. If you get stuck in a lift that has stopped because of a power interruption, follow the emergency procedures advice. There is often a telephone inside the lift for this purpose.

Out and about Return To Top

  • If driving during a power interruption, be aware that street lights and traffic lights may not be operating so take extra care.
  • Stay clear of any downed power lines and always assume they are live - report immediately to 13 13 66.

During Summer Return To Top

  • If the weather is hot, keep young children and frail elderly people inside the house and take appropriate precautions for a heatwave, such as drinking plenty of water and using hand-held fans to circulate air
  • Consider the option of visiting relatives or friends who have power, or go to a public place with air conditioning.