Customer and Stakeholder Engagement

Our Customer and Stakeholder Engagement

As a business, SA Power Networks is committed to working with our customers and stakeholders to understand their needs and deliver services they value.  

Our relationship with our stakeholders and our willingness to listen and respond to their needs is fundamental to achieving balanced outcomes for customers, the community, our employees and owners.

While engaging with our customers and stakeholders occurs on a daily basis on a variety of issues, we also undertake a range of structured engagement activities and programs.

Some of the programs we are currently engaging with customers and stakeholders on are:

In 2016, we developed our Stakeholder Engagement Strategy 2016–2020, which reflects our commitment to continue to work with our stakeholders, build on past engagement experiences and continue to embed effective stakeholder engagement practices across the business. While we recognise that our engagement is an evolving process and that our approach will continue to mature through experience, the Strategy reflects our intent to implement a more strategic and tailored approach to how we engage with our stakeholders.  

A key outcome of the Stakeholder Engagement Strategy was the reconstitution of our Customer Consultative Panel (CCP), and the establishment of five focussed Reference Groups. Find out more about our CCP and Reference Groups.

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