Commitment to customers

Fact sheets - Commitment to customers
Adobe PDF Document (pdf)Complaints, Enquiries & Dispute Management process (933 KB)
  Complaints, Enquiries & Dispute Management process
Adobe PDF Document (pdf)Delivering on our commitment to provide quality customer service (14479 KB)
  Overview of SA Power Networks' achievements in customer service.
Adobe PDF Document (pdf)Fact sheet - complaint resolution (85 KB)
  SA Power Networks is committed to successful complaint resolution.
Adobe PDF Document (pdf)Fact sheet - Guaranteed Service Level Payments (85 KB)
  In conjunction with the Essential Services Commission of South Australia (ESCOSA), SA Power Networks is committed to meeting Guaranteed Service Levels (GSL) relating to reliability.

How can I find out more about SA Power Networks' commitment to customers?Return To Top

SA Power Networks'  Customer Charter contains information on our commitment to customers. You can download a copy of our   Customer Charter or watch a video  to learn more about our commitments to you.

How can I contact SA Power Networks?Return To Top

You can contact SA Power Networks Faults and Emergencies on 13 13 66, 24 hours a day, seven days a week, for the following:

  • to report a dangerous or life-threatening situation, such as broken wires or poles down;
  • to access information on any power interruptions in your area; and
  • to report loss of power supply, or electricity supply problems.

See Contact us for all contact details.