What you need to know if your electrical service has been damaged

Many customers will have power restored to their property service point once we have restored power to our main powerlines. For others, here is some important reconnection information:

• If your property has been destroyed, your electrician will need to organise a ‘new connection’ via your preferred retailer
• We will prioritise all electricity connections for bushfire-damaged properties and there will be no fees from SA Power Networks when replacing a like-for-like service (fees apply to upgraded electricity connections. Retailers may apply a separate fee)
• If there has been fire close to a property, we cannot reconnect power to your home or business until a qualified electrician has confirmed the electrical wiring as safe (they will provide an Electrical Compliance Certificate or ECC)
• If we have put a sticker on the main switch in your meter box, your electrician will need to provide an Electrical Certificate of Compliance (ECC) before power can be reconnected
• It is important that ONLY qualified electricians remove safety stickers and security seals when safe to do so
• Customers who don't have access to an electrician can contact the National Electrical and Communications Association (NECA) on 8272 2966.
• If you are replacing a solar service, any Feed-in Tariff (FiT) arrangements you had, will only apply if you install a new system of the same size (or a similar system if the older version is no longer available).

Call 1300 665 913 during business hours if you would like to check any pre-existing approvals for your property.

Check with your own retailer (the company that sends your electricity bill) to see if they have any special arrangements for customers recovering from bushfires.

The Department of Human Services has more recovery information available on their website.

Always listen to warnings provided by Emergency Services such as CFS, police or SES. Anyone entering an area impacted by fire should assume powerlines are energised and keep clear on any low or downed power lines.

Report any downed lines immediately by calling 13 13 66.

See more on our website.