Residential or Small Business new connections less than 100amps
If you're building or moving into a new home and are looking to connect it to our network, you can find everything you need below.
Due to the technical nature of the information we need, we recommend you have an electrician or electrical consultant complete the application on your behalf.
We no longer install meters due to the Australian Energy Market Commission’s (AEMC) Power of Choice initiative. You will need to contact your retailer to organise a meter installation.
Getting connected
The process for residential new connections is outlined below.
| New residential connection | |
|---|---|
What is the process? |
In your application, we will automatically assume you want an expedited connection. This means you accept our
To assist in determining which Model Standing Offer will apply to your connection please click here. |
How long will it take? |
|
What do I need to apply? |
You will also need to provide us information on any risks, hazards or other actual or potential concerns that could impact our work in getting you connected. |
What if I want to cancel my application? Is there a fee? |
You may cancel your application at any time. Where cancellation is within less than two full business days' of the confirmed date, we will charge you a cancellation fee, which you can find in our Connections & Ancillary Network Services (Manual 18). |
How much will it cost? |
For detailed pricing information, refer to our Connections & Ancillary Network Services (Manual 18) |
Is there any more information I should know? |
Connection policy 2020-25 298KB PDF Connections & Ancillary Network Services (Manual 18) Negotiating framework 1064KB PDF Complaints, enquiries and dispute management process 934KB PDF |
Energisation is when we connect power from the distribution network to your meter isolator. Your electrician will then be able to make the connection to your meter and your property will have power.
You or your electrician will need to organise a meter through your retailer.
Learn more about new meter installations.
If the work is standard or you cannot do the work in isolation to our network, then we undertake all the design and construction work you require to connect you to our network.
For more information, read our Construction Terms (non-contestable and contestable) 1036KB PDF.
This is only for the extension component of the design and construction work built in isolation to our existing network. Choosing this approach in your connection offer means you have chosen to have an accredited external consultant or contractor (design and/or construction) to undertake this work.
Our project officer will issue the relevant specifications to you or your consultant, who will need to contract for a design and submit it to confirm compliance to our technical standards.
Once we approve the design, we will provide an Authority to Proceed (ATP) to your consultant or contractor to begin construction. During this, there will be further compliance checks before energisation so we can safely connect it to our network.
You should be aware that the works required to facilitate your connection will be non-contestable and we must carry out this task.
For more information, read our Construction Terms (non-contestable and contestable) 1036KB PDF.
We have local area managers that can help you.
| Customer Solutions Manager | Area | Contact mobile number | Email address |
|---|---|---|---|
|
Gavin O'Cadin |
Adelaide |
0417 551 481 | Gavin.OCadin@sapowernetworks.com.au |
|
Mark McKell |
St Mary's |
0400 582 844 | Mark.mckell@sapowernetworks.com.au |
|
Daniel Gusling |
Elizabeth | Daniel.Gusling@sapowernetworks.com.au | |
|
Ben Trewartha |
Country North | 0419 787 696 | Ben.Trewartha@sapowernetworks.com.au |
|
Brian Van Hoof |
Hills & Murray | 0488 006 576 | |
|
John Riedel |
South East | John.riedel@sapowernetworks.com.au | |
| Tim Caddy | Holden Hill and Wingfield | 0403 582 308 | Tim.Caddy@sapowernetworks.com.au |
If your question relates to our Service & Installation Rules, you should contact our Network Connections Manager Martin Wilkes on 8404 4898 or at appointments@sapowernetworks.com.au