REX
Our portal for registered electricians and retailers for creating, booking and tracking connection jobs.We have been expanding our online Portal services, designed to streamline your connection service requests with an all-in-one, modern online experience for submitting, viewing and tracking your job requests with ease.
Now that all connection services are live in the new Portal, we are preparing to decommission the old REX system in the coming weeks. If you are not already using the new Portal, we encourage you to login in and explore the new improved system before REX access is removed. All your existing REX jobs will be visible in the new Portal, to make the transition as easy as possible.
REX
REX will become read-only for minor connections requests from 1 August. New minor connections requests should now be submitted through the Portal. Please start using the Portal now so you are ready before REX becomes read-only. You can continue to log in to REX to view and manage existing requests raised in REX until 1 August.
Portal
The Portal now supports minor connections services including embedded generation, new service provision, alterations, temporary disconnections and reconnections, permanent disconnections, network access permits and customer enquiries.
Need a new account? Register here.
Need help?
If you would like further information or are having trouble using REX or the new portal, please refer to the relevant guide under Helpful documents below. Alternatively, send an email to customerservice@sapowernetworks.com.au or contact us on 13 12 61.
Find the latest Industry News, including articles relating to the REX and the portal.
Frequently Asked Questions
Your password must meet the Minimum Password Requirements as specified on the password change screen. Passwords and usernames are case sensitive.
To ensure the security and integrity of your personal information and SA Power Networks’ systems, electrical contractors are required to authenticate (MFA) as part of the process of logging into REX. You’ll receive an SMS with a 6-digit code immediately after logging in, which you need to type in on your screen to complete the REX login process.
If you have any problems logging in and/or completing MFA, contact us on 13 12 61.
Take note of the error message and call us on 13 12 61.