Claims and compensation for insulator pollution outages
Many customers experienced repeated interruptions during the summer and may have concerns about impacts on appliances or electrical equipment.
The Small Claims Scheme may apply to some appliance and property damage caused by insulator pollution outages. You can learn more about the scheme, including comprehensive information and FAQs on the scheme and application process. Learn more about the Small Claims Scheme.
Guaranteed Service Level (GSL) payments will apply to customers who meet the relevant thresholds for outage duration or frequency. These payments will be automatically credited to eligible customers on their electricity bills. Learn more about Guaranteed Service Level payment.