If you have experienced a power outage of 12 or more hours, or more than ten extended outages in the financial year, you may be eligible for a guaranteed service level payment.
If your property has been damaged following a power outage or fault with your supply, you may be able to seek compensation.
We can provide a letter confirming power outages to support a claim to your private insurer. Choose from the options below to find out more.
If you experience loss or damage to your property or possessions and you believe it was caused by an issue with your power supply you may be eligible for compensation.
Guaranteed Service Level claims
If you've experienced long or frequent power outages, you may be eligible for a GSL payment.
If you believe you are owed money from SA Power Networks, this is where you can submit a claim.