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Your retailer is responsible for installing, reading and looking after all new and replacement electricity meters  for residential homes and small businesses. We will continue to read and look after your existing basic meter until you switch over to a new meter.

Basic meter reads will take place every three months (90 days) or so.

Electricity fraud and theft

It's illegal to tamper with our meters or equipment.

If you think there has been illegal activity on our meter or equipment, contact our Electricity Fraud and Theft Hotline on 1800 061 090. You may remain anonymous and we will treat any information you provide with the strictest confidence.