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Relevant Agent FAQ's

You will need to contact the technology provider or manufacturer on how to install products. Where systems include multiple inverters, technology providers and/or manufacturers may have additional configuration requirements. We have included links where possible below to manufacturer’s details. 

As the installer, you are responsible to ensure the system is commissioned so that it complies with the new regulation requirements, allowing the nominated Agent to perform the remote disconnection/reconnection activity. 

To change your agent nomination, please login to SmartApply and use the Relevant Agent form available on the dashboard.

There are a range of Agents to choose from. You need to select an Agent that supports the technology you are installing. You can find a list of Agents, their contact details and a list of supported technologies on the OTR website.

For Flexible Exports sites the Relevant Agent defaults to SA Power Networks. A correctly commissioned flexible exports site meets and complies with the Government's Smarter Homes requirements for remote disconnection. If you wish to change the Relevant Agent you can do so within the SmartApply application. Follow the inverter manufacturers commissioning guides to ensure the system is commissioned correctly.

You will nominate the Relevant Agent at three points:

When completing the solar application form, select SA Power Networks as the Relevant Agent along with a supported technology  

As part of installation, ensure the system is connected to the internet and the technology provider's online portal in accordance with the technology provider’s installation instructions. 

When completing the eCoC, select SA Power Networks as the Relevant Agent along with the supported technology 

There are smart metering options that might work for your customer, provided the metering solution can be installed with adequate access to communications. If you cannot find a solution that meets the remote disconnect/reconnect capability requirements, you may need to consider a zero-export system to be exempt from the Relevant Agent requirement. 

No, only solar generation installed after the 28th of September 2020 will need to be able to be remotely disconnected. So while the new PV system must be able to be remotely disconnected, the existing system does not. 

Existing systems are required to be able to be remotely disconnected only when a declared component is replaced. Currently this means that if an existing inverter is replaced the existing system must be able to be remotely disconnected. Warranty inverter replacements (defined as equipment with the same manufacturer and model) are exempt from this requirement.

No, if the only addition to the system is a battery you do not need to select a Relevant Agent. 

Please note, if any Solar equipment such as an inverter and panels are being installed, as well as the battery, you will need to select a Relevant Agent for the Solar system. 

SA Power Networks are no longer taking on new Technology Providers. You will need to seek a third party arrangement. 

Once instructed to disconnect generation by AEMO or the Government, SA Power Networks (acting as an Agent) will communicate with our Technology Providers to fulfil the request. 

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