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Financial hardship

If you’re having trouble paying your power bill, contact your retailer as soon as you can. All retailers are required to offer payment plans or assistance when unforeseen circumstances such as chronic illness or loss of income make it tricky to pay the bills on time.

The following services are also available to help those experiencing financial stress:

  • concession payments
  • the State Government funded ConnectEd program
  • financial counselling.

Visit the SA Government’s website for advice and eligibility information.