Portal

We’re making it easier to submit and manage electrical service requests online – whether you’re an electrician, solar installer, builder, developer, or homeowner. The new portal is designed to replace older systems like REX and other online forms, offering a simpler, mobile-friendly way to lodge and track your requests in one place.

Need a new account? Register here.

Portal services

We’re progressively moving all minor connection services into the new portal, including: 

• Network Access Permits - NOW LIVE
• Customer Enquiries – NOW LIVE
• Retailer Temporary Isolation - NOW LIVE
• New Service Provision – NOW LIVE
• Temporary Disconnection/Reconnection – NOW LIVE
• Alterations - NOW LIVE
• Abolishment (Permanent Disconnection) - COMING SOON
• Low Voltage Line Covers - COMING SOON

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What do I need to do? 

Even if you’ve used REX before, you’ll need to create a new account: 

1. Go to portal.sapowernetworks.com.au 
2. Click 'Create a new account'
3. Set your password and verify your identity 
4. Set up Multi-Factor Authentication (MFA) 

Already registered? Just log in with your email and MFA code. 

Need help logging in? View the Portal Help Guide.

 

Need help?

If you would like further information or are having trouble using the Portal, please refer to the relevant guide under Helpful Documents below. Alternatively, send an email to customerservice@sapowernetworks.com.au or contact us on 13 12 61.

Find the latest Industry News, including articles relating to the Portal.

Helpful documents

• Portal Guide - Registration and Login
• Portal Guide - Request List Functions
• Portal Guide - How do I create a Vehicle to Grid (V2G) Application
• Need to save a copy - Print to PDF