This handbook has been developed to assist Retailers and their Metering Service Providers (Meter Coordinator, Meter Provider and Meter Data Provider), with the contestable electricity market in South Australia. Its purpose is to ensure consistent understanding between SA Power Networks, Retailers and Meter Providers.

This document details the parameters for processes and interactions which exist between SA Power Networks, Retailers and Meter Providers to put into practice the parties’ legal obligations under energy laws, where they have not been detailed elsewhere or where greater clarification is required.