REX
REX is now read-only for minor connection requests and is being retired for electricians.REX has been replaced by the Portal - all new minor connection requests must now be submitted through the Portal.
REX became read-only on 1 August 2026. Electricians can temporarily continue to log in to view existing requests raised in REX, but new requests and updates must be completed through the Portal. Existing REX jobs are also available to view in the Portal.
Portal
The Portal now supports minor connections services including embedded generation, new service provision, alterations, temporary disconnections and reconnections, permanent disconnections, network access permits and customer enquiries.
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REX
You cannot submit new requests or update existing requests in REX. Where available, appointments for existing REX jobs can be booked through the Portal.
Need help?
If you would like further information or are having trouble using REX or the new portal, please refer to the relevant guide under Helpful documents below. Alternatively, send an email to customerservice@sapowernetworks.com.au or contact us on 13 12 61.
Find the latest Industry News, including articles relating to the REX and the portal.
Frequently Asked Questions
Your password must meet the Minimum Password Requirements as specified on the password change screen. Passwords and usernames are case sensitive.
To ensure the security and integrity of your personal information and SA Power Networks’ systems, electrical contractors are required to authenticate (MFA) as part of the process of logging into REX. You’ll receive an SMS with a 6-digit code immediately after logging in, which you need to type in on your screen to complete the REX login process.
If you have any problems logging in and/or completing MFA, contact us on 13 12 61.
Take note of the error message and call us on 13 12 61.