To ensure that connection related charges continue to reflect the increasing costs of service delivery, and to reduce pressure on our booking lead times, SA Power Networks is updating the Wasted Connection Fee (ACS396) and Late Cancellation Fee (ACS397) for jobs booked from 1 January 2027.

These fees have remained unchanged since 2019. Since that time, operating costs have increased significantly. The fee increases are broadly aligned with cumulative inflationary increases since the last review in 2019.

Why are we making this change? 

We continue to experience situations where connection work is booked but sites are not ready when our crews attend, resulting in wasted resources, increased costs and delays to other customer work. In addition to being inefficient, the reattendance impacts our already full schedule, impacting schedule flexibility and booking lead times. The revised fees are intended to encourage customers and Registered Electrical Contractors (RECs) to ensure sites are ready on the booking date or where this is not possible, rescheduling connection appointments, helping to minimise avoidable disruptions and improve service outcomes for all customers.

Fees changes effective from 1 January 2027

What jobs are affected? 

The updated fees will apply to jobs booked from 1 January 2027 onwards. Any applicable wasted connection or late cancellation charges for those bookings will be charged at the new rates.

Future fee review 

SA Power Networks will be undertaking a further review of the Wasted Connection and Late Cancellation fees to ensure charges continue to reflect the costs of providing connection services. Any fee changes arising from this review would be implemented from 1 July 2027, following communication with industry stakeholders. 

Further information 

If you have any questions regarding these changes, please contact us at customerservice@sapowernetworks.com.au.