Skip to content

SA Power Networks has partnered with Adobe to use Adobe Acrobat Sign as the preferred tool for signing agreements with our valued customers. This allows our customers the convenience of digitally signing (e-signature) agreements with SA Power Networks through a secure, simple process.

Frequently asked questions

Click below to find answers to a list of frequently asked questions.

All SA Power Networks agreements will bear the SA Power Networks logo. A contact person’s name and number will be provided within the agreement. If you have any doubt about the authenticity of the agreement, you can contact the nominated contact person during business hours. Alternatively, you can contact our Customer Service team on 13 12 61 during business hours (Monday - Friday from 9am to 5pm).

All SA Power Networks agreements using Adobe Sign will only be sent from adobesign@adobesign.com

SA Power Networks will never request payment through Adobe Sign. All invoices are sent separately through our fibatch@sapowernetworks.com.au email address.

Customers require a phone or computer, email client, modern web browser and an internet connection to sign our agreements through Adobe Sign. No additional software or signing up with Adobe is required.

To apply a signature, click the field requesting your signature.

Finalizing your signature can be done in one of four ways:

  • Typeset font (default) – Acrobat Sign will apply a script-like font to the name you enter.
  • Physically drawn – Using a mouse, stylus, or any other pointer device, physically draw your signature. Using your finger on a tablet provides an excellent result.
  • Image – If you have a stamp image of your signature, you can upload it.
  • Mobile - The Mobile option allows you to cast the signature panel from your desktop to a mobile device, permitting an easier device to physically draw your signature on.

More information: Electronically sign a document (adobe.com)

Directly forwarding the email will not allow the delegate to access the link.

In the email from Adobe/SA Power Networks, there will be an option to delegate to the correct person. Click this link and follow the instructions. Alternatively, there will be a “Delegate signing to another” option in the “Options” dropdown in the Adobe Sign form after opening the agreement.

More information: Delegate someone else to sign a document (adobe.com)

Under the Electronic Transactions Act 1999 and The Corporations Act 2001 a transaction is not invalid because it took place wholly or partly by means of one or more electronic communications. This includes digital signatures.

Adobe’s proactive approach to security and stringent procedures help protect the security of Acrobat Sign and your confidential data. Adobe takes the security of your digital experience very seriously and continuously monitor the evolving threat landscape to try to stay ahead of malicious activities and help ensure the security of customers’ data.

When SA Power Networks sends an agreement for signing, by default, Acrobat Sign sends an email to the signer that includes a unique URL to the document to be signed, which is comprised of exclusive identifiers specific to the transactions.

Acrobat Sign employs PCI DSS approved encryption algorithms to encrypt documents and assets at rest with AES 256-bit encryption and uses HTTPS TLS v1.2 to protect data in transit.

For more security information on Adobe Acrobat Sign as well as additional information on how Adobe protects your documents, data, and personal information, please visit Adobe Trust.

All customer transaction data, documents, and metadata are securely stored in Amazon Simple Storage Service (S3) and Elastic Block Store (EBS) within Australia.