Customer Enquiry (Extension/Modification Quote Request)
A Customer Enquiry is the first step if you’re looking to extend or modify SA Power Networks’ infrastructure – whether it’s for a new connection, upgrading supply, relocating assets, or getting a formal quote for network-related work.
This process helps us understand your site and service needs, so we can assess the request and guide you on the next steps.
Submit a Customer Enquiry if you are:
- Planning to connect to our network
- Upgrading your existing power supply
- Relocating, undergrounding or removing network infrastructure
- Developing land, subdividing or completing building works near our assets
- Seeking a quotation for work involving poles, wires or related equipment
If you’re not sure which service you need, this is the best place to start. We will review your information and help point you in the right direction.
To complete your enquiry, please provide:
- The full site address
- A mailing address for correspondence
- Your contact details (email and phone number)
If available, also include:
- The meter number and National Metering Identifier (NMI)
- The type of service required (e.g. overhead, underground)
- Service phasing details (e.g. single or three phase)
If you’ve appointed an electrician or electrical contractor, they can assist with this information or submit the enquiry on your behalf.
If not, just fill out the form to the best of your knowledge. You can include any extra context in the comments section and we’ll follow up if anything is missing.
Log in to our Customer Portal (please note If this is your first time using this portal, including if you previously used the REX portal, you’ll need to create a new account) and select Customer Enquiry from the Quick Start menu on the left hand side. This helps us track your request and ensures a faster response.
Once we receive your submission:
- We’ll review the details and assess your request
- A team member may contact you for clarification or further info
- We’ll provide guidance on next steps, which may include a formal quote or technical review
- Depending on the scope, we may assign a project officer to manage your case
There’s no charge to submit a Customer Enquiry. If follow-up works or detailed assessments are required, any costs will be outlined as part of a formal quote or offer.
You can refer to the Connections & Ancillary Network Services manual for typical pricing information.
Need help?
If you’re not sure how to complete the form or what details are required talk to your electrician or builder. Alternatively, you can contact us via customerservice@sapowernetworks.com.au or 13 12 61, and we will assist. We’re here to help make the process as simple as possible.