The next few weeks marks two major milestones in our Portal rollout, continuing the move away from REX and making it easier for customers, retailers and meter providers to manage their connection services in one place.

New Service Provision: pilot success and next steps

Following the successful pilot phase, the New Service Provision (NSP) service will be open to all users in the Portal in early November.

A big thank you to the 25 electricians who took part in the pilot and shared detailed feedback on their experience. Since go-live of the pilot, we’ve already processed more than 100 NSP applications through the Portal and received valuable insights that helped refine the service before wider release.

Based on pilot feedback, several improvements have already been delivered or are in progress, including:

• Better visibility for administrators to see all jobs under their account
• The ability to clone or duplicate requests from the main page
• Research into a consolidated print-screen view to make it easier to share key job details with customers or retailers

These changes reflect the purpose of the pilot – testing NSP in real conditions, learning what works, and improving the user experience ahead of broader adoption.
 

Picture: A screenshot from the Portal.

Retailer Temporary Isolation moves to the Portal

At the end of October, the Retailer Temporary Isolation (RTI) service will go live in the Portal. This is the first service that extends access to Meter Providers, who will now have direct visibility of their incoming RTI jobs.

Key changes include:

• Real-time notifications replacing the current daily digest email
• Portal access to view, track and manage RTI jobs directly
• Shared visibility between retailers and meter providers for faster, more accurate coordination
• The ability for meter providers to request reschedules directly in the Portal

These improvements will reduce manual handling and provide better transparency across all parties involved in temporary isolation work.

What’s next

These releases are key steps in preparing for the AEMC’s national smart meter rollout commencing 1 December, ensuring all industry partners have the tools and visibility they need ahead of the transition.

Over the coming months, we’ll continue moving more services from REX into the Portal including Temporary Disconnections/Reconnections and Alterations, creating a single platform for all minor connection requests.

For more information, visit A better way to manage your connection requests or contact customerservice@sapowernetworks.com.au