The Portal continues to grow, with more services moving across and strong early usage from electricians and industry. Here's what's new as we head into December.

New Service Provision: now live and being used every day 

New Service Provision (NSP) is now fully available in the Portal and is already being used successfully by many electricians to arrange new electricity connections.

Feedback so far has been positive, with users telling us the Portal makes applying easier and gives better visibility of progress throughout the job. We appreciate the comments and suggestions we’ve received and encourage you to keep them coming so we can continue to enhance the Portal experience. 

We are also improving the email and SMS notifications sent during the NSP journey to make sure electricians and their customers receive clear, timely updates on what’s happening and what to expect next. Find out more here: Enhanced customer communication for New Service Provisions.  

Temporary Disconnections: next service to move to the Portal 

Temporary Disconnections and Reconnections are now in testing and planned to join the Portal in January. 

Temporary Disconnections are typically used when you’re carrying out work that requires power to be safely turned off and back on, such as removing a tree, repairing fascia, or replacing a switchboard. Bringing this into the Portal will mean a simpler request process, better visibility, and consistent notifications throughout the job. 

We’ll share more details on the final release date once testing is complete. 

For more information on anything Portal related, visit A better way to manage your connection requests or contact customerservice@sapowernetworks.com.au. We’re encouraging all industry partners to keep using the Portal ahead of REX being retired in the new year. 

Year in Review: a big year of shared effort across the industry 

As we wrap up the year, we wanted to share a snapshot of the scale of work delivered across South Australia by SA Power Networks, electricians, retailers, meter providers and builders. These volumes reflect the thousands of jobs completed safely through close coordination between all parties required in the connections processes. 

To date, we worked together on:

• 32,931 Small Embedded Generation requests making the most of renewable energy across the state.
• 15,339 new electricity connections delivered, supporting new homes, businesses and developments across the state. 
• 12,000 new supplies; 4,000 permanent disconnections; and 4,800 alterations to supply scoped by our teams ready for you to deliver to your customers.
• Connected over 1,550 customer projects, powering new residential developments and supporting growth across South Australia .
• Presented at 17 NECA roadshow events, sharing updates and engaging directly with electricians across the state.
• Attended 14 Field Days, connecting with regional communities and supporting the electricity needs of South Australians in rural areas. 
• Engaged with 9 customer advisory groups, collaborating to better understand our diverse customer and stakeholder base to ensure their views are considered in our decision making, benefitting the industry and our community as a whole. 

These numbers highlight the scale of activity happening behind the scenes every day and the important role you play in keeping customers connected and safe. The work we’ve done together this year has also shaped the improvements we’re making to the Portal and how we support industry as we retire REX and prepare for the smart meter rollout. 

As the year comes to a close, we hope you will take the time to recharge and enjoy a safe and happy holiday period. Thank you for your hard work and collaboration throughout 2025 – we’ll continue working closely with you next year as we bring more services into the Portal and streamline the way connection requests are managed. 

National Smart Meter Rollout: what you need to know 

From 1 December, the national smart meter rollout begins under the Australian Energy Market Commission’s program. 

The important point for customers and Industry is that electricity retailers are responsible for replacing legacy meters with smart meters. They will be the first point of contact for any customer questions about when a meter will be upgraded or how the process works. 

As part of the rollout, retailers and their meter providers will be following strengthened processes to identify and communicate any defects at a property that prevent a safe meter replacement. This might include things like aged wiring, damaged meter boards, or other site conditions that need to be fixed before the new meter can be installed. 

If defects are identified, the retailer will notify the customer, and you may see an increase in customers reaching out to you to help resolve these issues so their meter upgrade can proceed. If you need more detail about a specific site or defect, the customer will need to contact their retailer for that information. 

Read more on the National Smart Meter Roll-Out.