Temporary disconnection and reconnection
Visit the Portal to arrange a temporary disconnection and reconnection.
What is a temporary disconnection and reconnection?
A temporary disconnection and reconnection is a service where SA Power Networks attends site to safely disconnect, and subsequently reconnect, the power supply to a property. The disconnection period is requested by the customer and is typically no longer than 48 hours.
When do I need a temporary disconnection and reconnection?
Generally, a temporary disconnection and reconnection is required when the power supply at your property needs to be disconnected to allow work to be completed. In most cases, this work is not electrical in nature but requires the power to be disconnected to ensure it can be carried out safely.
Examples may include:
- Tree trimming or vegetation management - if trees or vegetation near a customer's private supply line need to be trimmed and there is risk of contact with live wires.
- Property maintenance such as fascia repairs - where a customer's private supply line needs to be disconnected to allow work to be completed safely.
Arrange a temporary disconnection and reconnection
The process for arranging a temporary disconnection and reconnection is outlined below.
| Temporary Disconnection / Reconnection | |
|---|---|
| What is the process? |
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| How long does the process take? |
Timeframes can vary depending on work volumes; however, you should generally allow up to four weeks from the time your application is submitted for the work to be completed. |
| How much does it cost? |
All charges are listed in the Connections & Ancillary Network Services Manual (Manual 18). Once your request has been reviewed, you will be advised of the applicable cost via email or SMS. |
| What does it mean if my job could not be completed on the day? |
There are a number of reasons why a job could not be completed as scheduled on the day. Some of the most common reasons this may occur include:
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