As part of our ongoing improvements to the customer experience, we're introducing new email and SMS notifications for customers requesting a New Service Provision (NSP).

From 18 November 2025, customers will automatically receive timely updates at key stages of their request, including when:

• Their application is submitted.
• Their appointment is booked.
• Their appointment is rescheduled or cancelled.

This change ensures customers are kept informed every step of the way, reducing the need for manual follow-up and improving transparency for all parties.

For electricians, this means your customers will have clearer visibility of their connection status and appointment details — making it easier to coordinate works and manage expectations.

These enhancements align with our broader move to make it easier for customers, retailers, and electricians to manage their connections through the Portal, as we continue to transition services away from REX.

For more information, visit A better way to manage your connection requests or contact customerservice@sapowernetworks.com.au.