A better way to manage your connection requests
SA Power Networks has launched a new portal for minor connections.
We’re making it easier to submit and manage electrical service requests online – whether you’re an electrician, solar installer, builder, developer, or homeowner.
The new portal is designed to replace older systems like REX and other online forms, offering a simpler, mobile-friendly way to lodge and track your requests in one place.
What’s changing?
We’re progressively moving all minor connection services into the new portal, including:
- Network Access Permits - NOW LIVE
- Customer Enquiries – NOW LIVE
- New Service Provision – COMING SOON
- Low Voltage Line Covers - Future update
- Retailer Temporary Isolation - Future update
- Alterations - Future update
As these go live, they’ll only be available via the new portal. Eventually, REX will be retired for minor connections.
How the portal helps you
- For homeowners and residents: Clearer status updates and simpler communication – even if you’ve never dealt with this stuff before.
- For electricians and builders: Faster job creation, easier data entry, and real-time updates without needing to chase manually.
- For retailers and industry: More visibility, less duplication, and a consistent process that makes it easier to work with us and with your customers.
What do I need to do?
Even if you’ve used REX before, you’ll need to create a new account:
- Go to portal.sapowernetworks.com.au
- Click Create a new account
- Set your password and verify your identity
- Set up Multi-Factor Authentication (MFA)
Already registered? Just log in with your email and MFA code.
Need help logging in? We're adding a Login Help Guide here soon.
What’s available now?
- Embedded Generation
- Permanent Disconnections (Abolishments)
- Network Access Permits
- Customer Enquiries
You can lodge, track and manage all of these right now in the new portal.
Still have questions?
Contact us:
- Email: customerservice@sapowernetworks.com.au
- Phone: 13 12 61 (Monday to Friday, 9am–5pm)
We're here to help as you transition to the new portal. Thanks for your patience and support as we roll out a simpler, more connected way to manage service requests.
Helpful resources
Need to save a copy of your application? Follow the guide for Print to PDF