Customer Experience Surveys  

We have an ongoing research program to understand our customers’ experience with unexpected power outages, scheduled maintenance power interruptions, connection processes (e.g. new power supply, alterations etc.), complaint resolution and general enquiries. This information is used to plan improvements for our customers.  

What does the invitation look like? 

Email: The email invitation will be sent from "noreply@feedback.sapowernetworks.com.au". It will feature our logo and a link to the survey. Examples below. 

 

Unplanned Survey Example


Connection Survey Example

 

Web URL: When you click through to the complete the survey the URL will appear as “surveys.sapowernetworks.com.au” followed by a unique code which identifies your survey.

Your feedback is invaluable in helping shape and improve our services, and we deeply appreciate your input. 

If you have any questions about this research, please contact us by: 

  • Using our online form 
  • Or calling 13 12 61 during business hours (Monday - Friday from 9am to 5pm). 
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General enquiries & support

Find contact information and answers to frequently asked questions in our contact us area, or call our general enquiries line.

13 12 61

Faults & emergencies

For faults & emergencies, please call our 24/7 phone line.

13 13 66

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