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Input needed to help shape the future of energy

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Would you like to help us understand how we can better improve your experience? If yes, we would love to hear from you!

Help us develop our customer experience transformation strategy

As part of SA Power Networks’ ongoing commitment to improve customer experience, we are seeking participation in a research program that we are undertaking to hear from our valued customers.

We are looking to speak with a range of individuals about varying topics, but most importantly how we can best meet your energy needs now and into the future.

What’s happening?

To ensure the independence of this research, we have engaged our partner agency Forethought to conduct online focus groups, interviews and surveys. Your participation will give you the opportunity to provide feedback to SA Power Networks on your customer experience to date.

Incentives to participate will start from an $60 e-gift card.

How do I express my interest?

To register your interest in the program or learn more, please RSVP to and ensure you include your name and best contact number.

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