Notification of works
Underground network upgrade in Clifton Court, Stonyfell
We understand the concerns and frustrations related to repeat, and prolonged, power interruptions from the underground cable faults in Clifton Court, Stonyfell.
The underground cables that supply power in this area were initially installed in the 1980s using techniques no longer in use. These outdated methods have contributed to cable degradation over time.
We apologise to those affected for the poor experience.
What we're doing
To improve power reliability, we will be replacing a section of the underground cable that supplies properties in Clifton Court. There are many complexities in the design including mapping other underground utilities, avoiding tree roots and damage to trees, and surveying property boundaries.
Our aim is to complete the entire project by June 2024 and we will keep you informed along the way.
Customers will experience power outages during this work, which we will keep to an absolute minimum. If your property will be affected, we will send a card, or send SMS/emails to subscribed customers, typically two weeks before the planned outage. If you are not subscribed, we recommend that you sign up to receive free SMS updates and alerts for power at your property.
We appreciate the community’s continued support and patience. If you have any questions, or need further information: