Supporting customers in vulnerable circumstances
We care about our customers who find themselves in vulnerable circumstances. We recognise that access to an essential service, such as electricity, is necessary to sustain the health and wellbeing of our community. The affordability of energy is an issue across Australia and is influenced by a range of factors.
We are committed to working with our Community Reference Group (CRG) to understand the needs of customers. Particularly those in vulnerable circumstances. Our aim is to ensure their voice is heard in decision-making. We have developed a Customer in Vulnerable Circumstances Strategy and are working with our CRG to implement the strategy.
To find out more about what we are doing in this space see the below news articles:
- Understanding vulnerability in our community.
- Our response to assisting vulnerable customers.
- Tips to save energy and keep warm as the weather cools
Read more information if you are experiencing financial hardship and are having trouble paying your bill.