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Residential new connections

If you're building or moving into a new home and are looking to connect it to our network, you can find everything you need below.

Due to the technical nature of the information we need, we recommend you have an electrician or electrical consultant complete the application on your behalf.

We no longer install meters due to the Australian Energy Market Commission’s (AEMC) Power of Choice initiative. You will need to contact your retailer to organise a meter installation.

Getting connected

The process for residential new connections is outlined below.

  New Residential Connection

What is the process?

  1. Complete the application either on our web form or, if you're a registered electrician, on REX.
  2. We will make a technical assessment, where we may contact you for further information or inspect your property.
  3. We will invite your electrician to book an appointment with us and we will connect your property.

In your application, we will automatically assume you want an expedited connection. This means you accept our

and you don't have to go through our formal offer and acceptance process.

You can choose not to have an expedited connection.

To assist in determining which Model Standing Offer will apply to your connection please click here.

How long will it take?

Up to 10 business days to respond to your application.

6 weeks to build after we make our technical assessment. This is dependent on your location and the complexity of our work to connect you.

What do I need to apply?

  • the full address of the property
  • your billing address
  • your contact details
  • your electrician's details
  • a list of fixed appliances, loads and generators (if any)
  • a list of off-peak appliances and loads (if any)

You will also need to provide us information on any risks, hazards or other actual or potential concerns that could impact our work in getting you connected.

What if I want to cancel my application? Is there a fee?

You may cancel your application at any time.
Where cancellation is within less than two full business days' of the confirmed date, we will charge you a cancellation fee, which you can find in our Connections & Ancillary Network Services 2020-21 1107KB PDF (Manual 18)

How much will it cost?

For detailed pricing information, refer to our Connections & Ancillary Network Services 2020-21 1107KB PDF (Manual 18)

Is there any more information I should know?

​​​​​​​Connection policy 2020-25 298KB PDF

Model Standing Offer - T&C's for Basic Connection Services for Retail Customers other than embedded generators 1057KB PDF

Model Standing Offer - T&C's for Basic Connection Services for Retail Customers who are small generators 910KB PDF

Connections & Ancillary Network Services 2020-21 1107KB PDF (Manual 18)​​​​​​​

Negotiating framework 1064KB PDF

Complaints, enquiries and dispute management process 934KB PDF

Technical standards

Service & Installation Rules 12069KB PDF (Manual 32)



Apply for a new connection

Energisation is when we connect power from the distribution network to your meter isolator. Your electrician will then be able to make the connection to your meter and your property will have power.

You or your electrician will need to organise a meter through your retailer.

Learn more about new meter installations.

If the work is standard or you cannot do the work in isolation to our network, then we undertake all the design and construction work you require to connect you to our network.

For more information, read our Construction Terms (non-contestable and contestable) 1036KB PDF.

This is only for the extension component of the design and construction work built in isolation to our existing network. Choosing this approach in your connection offer means you have chosen to have an accredited external consultant or contractor (design and/or construction) to undertake this work.

Our project officer will issue the relevant specifications to you or your consultant, who will need to contract for a design and submit it to confirm compliance to our technical standards.

Once we approve the design, we will provide an Authority to Proceed (ATP) to your consultant or contractor to begin construction. During this, there will be further compliance checks before energisation so we can safely connect it to our network.

You should be aware that the works required to facilitate your connection will be non-contestable and we must carry out this task.

For more information, read our Construction Terms (non-contestable and contestable) 1036KB PDF.

We have local area managers that can help you.

Customer Solutions Manager Area Contact mobile number Email address

James Case


0403 582 220

Darren Milligan

St Mary's

0400 661 805

Frank Greco


0427 297 535

Mark Mckell

Country North

0400 582 844

Quyen Hoang

Mount Barker

0428 232 490

John Riedel

South East

0403 580 274


If your question relates to our Service & Installation Rules, you should contact our Network Connections Manager Martin Wilkes on 8404 4898 or at