PageUp Cyber Security Incident
We have been alerted to a systems security incident with our recruitment service provider, PageUp.
At this stage, PageUp is yet to determine if any personal information provided by applicants for SA Power Networks or Enerven roles has been compromised. We are treating this matter seriously and are taking action to manage the issue.
PageUp, has two million active users across 190 countries. In addition to SA Power Networks, PageUp has many major Australian companies as clients, including Telstra, Australia Post, Reserve Bank of Australia, and Medibank. You can read more about the security incident and updates on PageUp’s website.
We are working with PageUp to understand the possible impact of the breach. At this stage, they are unable to advise us if any of our data was affected. While they investigate the breach, we have suspended accepting new job applications through their website.
People who have applied online for an internal or external role with SA Power Networks including Enerven may have supplied the following information through PageUp:
- Email address
- Phone number
- An image of their driver's licence
Importantly, Tax File Numbers, bank account details, and salary details of SA Power Networks’ job applicants are not stored in PageUp.
What you can do
We recommend that people who have applied online for a role with SA Power Networks including Enerven, check that there has been no unusual activity concerning their personal information. The Office of the Australian Information Commissioner (OAIC) provides guidance on their website.
If someone believes their details have been compromised, they can contact the national identity and cyber support service IDCARE on 1300 432 273 or use their free Cyber First Aid Kit. The Australian Competition and Consumer Commission website at www.scamwatch.gov.au provides information on protecting data privacy.
If you are concerned your data may have been accessed by an unauthorised party, we advise you perform the following good security practices:
- Change your passwords on other online services, if you re-use the same password.
- Enable multi-factor authentication and other available security measures provided by your other online services.
- Be aware of potential phishing emails and telephone calls from businesses or institutions requesting your personal details. Avoid opening attachments from unknown senders via email or social media.
- Install anti-virus software and keep it updated.
- Apply all recommended software patches from operating system and software providers.
How we are responding
To minimise any possible harm, we have:
- suspended using PageUp's systems to process job applications
- contacted PageUp with specific questions about the privacy impact
- notified the OAIC
- participated in briefings with Australian Cyber Security Centre.
For further information, please call SA Power Networks Media on 0403 582 500 or contact our Recruitment Team at email@example.com