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Small business new connection

If you're starting a new business or moving to a new building and the power has never been on, your needs may be different than what you have at home. You will find everything you need below.

Due to the technical nature of the information we need, we recommend you have an electrician or electrical consultant complete the application on your behalf.

For any business connection, you will enter into a connection offer with us.


Getting connected

  1. 1

    Complete the application either on our web form or, if you're a registered electrician, on REX.

  2. 2

    We will make a technical assessment, where we may contact you for further information and inspect your property.

  3. 3

    We will provide our connection offer, which you will need to accept to progress to the next step.

  4. 4

    Design and construction will start, either through a non-contestable or contestable approach.

  5. 5

    We will invite your electrician to book an appointment with us and we will connect your power.

How long will it take?

Up to 10 business days to respond to your application.

Up to 20 business days (or a time-frame agreed to by us) to send you a connection offer after our technical assessment.

You will need to accept our offer in up to 45 business days.

12 weeks to build after you accept our offer.

What do I need to apply?

  • the full address of the property
  • your billing address
  • your contact details
  • your electrician's details
  • a list of fixed appliances, loads and generators (if any)
  • a list of off-peak appliances and loads (if any)
  • the maximum demand of the installation.

You will also need to provide us information on any risks, hazards or other actual or potential concerns that could impact our work in getting you connected.

What if I want to cancel my application? Is there a fee?

You may cancel your application at any time.

We will charge you a cancellation fee, which you can find in our Network Negotiated Service and Public Lighting Manual 1644KB PDF.

How much will it cost?

For detailed pricing information, refer to our Network Negotiated Service and Public Lighting Manual 1644KB PDF.

Is there any more information I should know?

Connections fact sheet 115KB PDF

Connection policy 298KB PDF

Construction or connection contract 1058KB PDF

Ongoing supply contract 974KB PDF

Negotiating framework 1064KB PDF

Complaints, enquiries and dispute management process 934KB PDF

Technical standards

Service & Installation Rules 12069KB PDF

Apply for a new connection

If the work is standard or you cannot do the work in isolation to our network, then we undertake all the design and construction work you require to connect you to our network.

For more information, read our Construction Terms (non-contestable and contestable) 1036KB PDF.

This is only for the extension component of the design and construction work built in isolation to our existing network. Choosing this approach in your connection offer means you have chosen to have an accredited external consultant or contractor (design and/or construction) to undertake this work.

Our project officer will issue the relevant specifications to you or your consultant, who will need to contract for a design and submit it to confirm compliance to our technical standards.

Once we approve the design, we will provide an Authority to Proceed (ATP) to your consultant or contractor to begin construction. During this, there will be further compliance checks before energisation so we can safely connect it to our network.

You should be aware that the works required to facilitate your connection will be non-contestable and we must carry out this task.

For more information, read our Construction Terms (non-contestable and contestable) 1036KB PDF.

We have local area managers that can help you.

Customer Solutions Manager Area Contact mobile number Email address

James Case

Adelaide

0403 582 220

James.case@sapowernetworks.com.au

Darren Milligan

St Mary's

0400 661 805

Darren.milligan@sapowernetworks.com.au

Frank Greco

Elizabeth

0427 297 535

Frank.greco@sapowernetworks.com.au

Matthew Stigwood

Country North

0427 013 125

Matthew.Stigwood@sapowernetworks.com.au

Quyen Hoang

Mount Barker

0428 232 490

Quyen.Hoang@sapowernetworks.com.au

John Riedel

South East

0403 580 274

John.riedel@sapowernetworks.com.au

 

If your question relates to our Service & Installation Rules, you should contact our Network Connections Manager Martin Wilkes on 8404 4898 or at appointments@sapowernetworks.com.au