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Customers

In delivering power across South Australia, SA Power Networks is committed to ensuring the safety, service and satisfaction of our customers.

We strive for excellence in the delivery of your electricity and aim to ensure you have comprehensive and relevant information about the supply of power to your property.

We are always looking for ways we can improve our performance.

Trialling new technologies, reviewing asset management plans, implementing condition monitoring practices and improving call centre operations are just some of the ways we are improving the distribution network, and our service to you.

Our Customer Charter outlines the service commitments and standards we are committed to deliver as the state's electricity distributor. As consumers, you have rights as well as obligations. 

To learn more, you can download a copy of our  Customer Charter or watch a video. It also provides useful information about South Australia's electricity network and what to do in a power interruption.

We value your feedback on our performance and invite you to use our Contact us form.

Questions about your bill?

For questions about your electricity bill, please contact your retailer.

Register your large appliances

Did you know you need to tell us when you purchase or install appliances over 2.5kW?

Online service centre

All our online forms in one place.